User guide

MaxAgent Manual 13
Call Information Panel
The call information panel displays several columns of information
about calls:
Record— shows when a call is being recorded
State—the state of the currently active call:
• AA—the call is being transferred to an auto attendant
• Busy—callee is busy or not available
• Call Pending—the call is placed into a workgroup queue
• Conference—the call is in conference
• Connect—the call is connected
• Dial Tone—a dial tone is present, and MaxAgent is ready to
dial out
• Error—receipt of an error tone
• Hold—the call is on hold
• Hold Pending— the call is being transferred or conferenced
• Idle—the extension is not in use
• Play VM—playing voice mail (The Duration field displays the
duration of the voice mail as it plays. The duration display
does not reflect fast forward or fast backward.)
• Record—recording an introductory message
• Ringback—caller sees this state while the callee’s phone is
ringing
Click the x to
clear the dial
field or close
the dial pad
Dialer field
Dial
button
pops
up dial
pad