Owner's manual

Records and Data Schema
CDR Manual 77
Records and
Data Schema
NumOutHold
Number of outbound WG
calls that were put on hold
by agent (One call on hold
multiple times will count just
one time)
LON
G
DurOutHold
Duration of outbound WG
calls put on hold by agent
LON
G
NumOutRecord
Number of outbound WG
calls that were recorded
LON
G
DurOutRecord
Duration of outbound WG
calls that were recorded
LON
G
NumOutXfer
Count of outbound WG calls
that were transferred by
agent
LON
G
NumOutWrapUp
Count of agent outbound
WG calls that entered wrap-
up state
LON
G
DurOutWrapUp
Total outbound WG Wrap-
up duration
LON
G
NumInAbnInQWithinS
LT
Total number of calls hang-
up in queue with wait time
less than or equal to
Service Level Threshold
within report interval
(QueueTime+RingTime <=
SLT)
LON
G
NumInAbnDuringRing
WithinSLT
Number of calls hang-up in
ring (in queue or never in
queue) with wait time less
than or equal to Service
Level Threshold within
report interval
(QueueTime+RingTime <=
SLT)
LON
G
NumInAbnVmMsgWith
inSLT
Number of calls leaving VM
and with wait time less than
or equal to Service Level
Threshold within report
interval
(QueueTime+RingTime <=
SLT)
LON
G
Database Element Definition Type Specification