Owner's manual

Records and Data Schema
CDR Manual 71
Records and
Data Schema
GMTOffset
Offset to GMT time,
includes daylight
savings, in seconds; ex:
Pacific Summer time
22500
LONG
LocalDay
8 digit number
representing date
ex: 20040608 = 06/08/
2004
LONG
Format:
yyyymmdd
DayOfWeek Day of the week LONG
0 = Sunday
1 = Monday
2 = Tuesday
3 = Wednesday
4 = Thursday
5 = Friday
6 = Saturday
WGNum Workgroup Number LONG
CurNumAgentCfg
Total Agent configured
to the WG
LONG
CurNumAgentUnStaff
Total Agents Un-Staffed
(Snapshot at EndTime)
LONG
CurNumAgentLogout
Total Agents Logged
Out (Snapshot at
EndTime)
LONG
CurNumAgentError
Total Agents Error
(Snapshot at EndTime)
LONG
CurNumAgentBusy
Total Agents Busy
(Snapshot at EndTime)
LONG
CurNumAgentNotReady
Total Agents Not Ready
(Snapshot at EndTime)
LONG
CurNumAgentWrapUp
Total Agents Wrap-up
(Snapshot at EndTime)
LONG
CurNumAgentDNDFWD
Total Agents DND/FWD
(Snapshot at EndTime)
LONG
CurNumAgentAvailable
Total Agents Available
(Snapshot at EndTime)
LONG
CurLongestQTime
Longest Queue Time
(Snapshot at EndTime)
LONG
Database Element Definition Type Specification