Owner's manual

Records and Data Schema
CDR Manual 63
Records and
Data Schema
Table 8: AGENTSUMMARY4
Database Element Definition Type Specification
The following values are significant only when an agent logs into at least one
workgroup. If an agent doesn’t log into any workgroup, all values should be zero.
Version Version of the record LONG
2 = OE/ACM
5.0A
NodeID
Server ID (System ID) assigned to
a
MAXCS system in MaxAdmin
LONG value: 1–100
uid
Unique ID link to
AGENTS
UMMARY1
LONG
NumAgentDND
Number of times agent entered
DN
D
LONG
DurAgentDND Total duration of the DND LONG
NumAgentFWD
Number of times agent enable
e
xtension forward and enter FWD
state
LONG
DurAgentFWD Duration of agent in FWD state LONG
NumAgentError
Number of times agent enter Error
State
while login
LONG
DurAgentError
Duration of agent in Error State
w
hile login
LONG
NumNotReady
Count of Agent enters Not-Ready
state
LONG
DurNotReady Duration of Agent Not-Ready LONG
Table 9: CDRMAIN
NumAgentAvailable
Number of times agent is
available
LONG
DurAgentAvailable
The duration while agent is
in ava
ilable state
LONG
Database Element Definition Type Specification
Version Version of the record LONG 2 = OE/ACM 5.0A
NodeID
Server ID (System ID)
assigned to a MAXCS
system in MaxAdmin
LONG value: 1–100
Database Element Definition Type Specification