Owner's manual

Records and Data Schema
CDR Manual 61
Records and
Data Schema
Table 6: AGENTSUMMARY2
DayofWeek Day of the week LONG
0 = Sunday
1 = Monday
2 = Tuesday
3 = Wednesday
4 = Thursday
5 = Friday
6 = Saturday
AgentNum Agent Extension Number LONG
Database Element Definition Type Specification
The following values are significant only when an agent logs into at least one
workgroup. If an agent doesn’t log into any workgroup, all values should be zero.
Version Version of the record LONG
2 = OE/ACM
5.0A
NodeID
Server ID (System ID)
assigned to a MAXCS
system in MaxAdmin
LONG value: 1–100
uid
Unique ID to link to
AGENTSUMMARY1
LONG
NumInDirCall
Direct (non-workgroup)
incoming call
LONG
NumInDirAnswered
Direct (non-workgroup)
incoming call answered
LONG
DurInDirTalk
Total talk duration of direct
(non-workgroup) incoming
calls
LONG
NumInDirVM
Count of direct inbound
voicemail message
LONG
DurInDirVM
Total duration of direct
inbound voicemail message
LONG
NumInDirHold
The number of direct
incoming call put on hold
(One call on hold multiple
times will count once only)
LONG
DurInDirHold
Total hold duration of direct
incoming calls
LONG
Database
Element
Definition Type Specification