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MAXCS 7.0 Update 1 CDR
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Table Of Contents
Installing CDR Search
System Requirements
Hardware Requirements
Pre-Installation Checklist
To install CDR Search on a Client Machine
Uninstalling CDR Search
Downgrade Procedure
CDR Overview
Real-Time Monitoring and the CDR Client
The RTM Statistics Database
Internal Database Configuration (Internal Logger Service)
External (Remote) Logging of Call Data
Call Center Events and CDR
Past and Present CDR
Configuration Areas Affecting CDR Information
Multi-Project Naming
Wrapup
Ring No Answer Configurations and VM
Login and Logout
Changing Time Settings
Using CDR Search
Logging In
Running a Search
CDR Search
Group CDR Search
Workgroup Statistics Search
Search Results
Summary (CDR Search and Group CDR Search)
Call Details
Statistics (WG Statistics)
Exporting Records
Printing Records
Data Storage
Common Features of ILS and ELS
Differences between ILS and ELS
Logger Service Configuration
External Logger Server Configuration Tool
Configuration GUI for External Logger Server
Limitations
CDR / Workgroup CDR Search: Typical Searches
Example CDR Searches
Example Workgroup CDR Searches
Example Call Sequences and their Effect on CDR Records
Records and Data Schema
Search Results
CDR Search / Group CDR Search Results: Summary Window
CDR Search / Group CDR Search Results: Detail Window
Record Window for Call Info
WG Statistics Search Results: Agent Statistics Window
Workgroup Statistics Window
Data Schema
Glossary
Index
Search Results
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CDR Manual
There are different windows for the thr
ee types
of WG Statistics searches
you can perform.
Figure 1.
The Workgroup Statistics window
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