Owner's manual

Using CDR Search
CDR Manual 19
Using CDR Search
• All Calls—calls involving: Auto Attendant/IVR, Ring No Answer,
Queue, Voice Mail (no VM recorded or VM recorded), Connect,
Logon, Logoff, All Trunks Busy, No session, VM Access, Forward,
Transfer, VM Notify, WG Abandoned, Park, System Park,
Conference, Call Monitor, Transfer Cancel, Call Redirect, Call
Pick Up, Dial Cancel
• Connected Calls
& Messages—Connected Calls plus Messages
(see below)
• Connected Calls—
incoming calls answered by a person, and
outgoing calls that entered “Connected” state
Note: For CDR records, Conne
cted Calls refer to calls in these
states: connected, transfer, park, system park, conference
call and transfer cancel.
• Messages—
incoming calls directed to voicemail
• Unans
wered Calls—incoming or outgoing calls not answered by a
person