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60 AltiReport Manual
• Hang up in Queue—The number of calllers who hung up while in queue
• Hang up in Ring—The number of callers who hung up when the phone was
ringing
• Total ABN
• Calls—Total number of abandoned calls in the workgroup for the specified
time period
• WT—Total wait time for those abandoned calls
• Avg WT—The average wait time for those abandoned calls (WT/Calls)
• Overflowed/Redirected
• Calls—Total number of that workgroup’s overflowed and redirected calls in the
specified time period
• WT—Total wait time for those overflowed/redirected calls
• Avg WT—Average wait time per call for those overflowed/redirected calls (WT/
Calls)
Data Source
All data from the table WGSUMMARY