52 AltiReport Manual
• DND/FWD—Amount of time the agent’s phone was set to DND or FWD
• Error—Amount of time the agent’s phone was in error state.
Data Source
All data from the tables AGENTPERWGSUMMARY1, AGENTPERWGSUMMARY2,
AGENTSUMMARY1, AGENTSUMMARY2, AGENTSUMMARY4.
