User Manual

Chapter 1: Installation and Access

AltiReport Manual 1

HAPTER

Installation and Access

Call detail records (CDR) are an important source of information for call centers running

PBX systems. AltiReport is a Web-based reporting application that can generate 45

detailed CDR reports, according to agent, workgroup, and DNIS. Both report summaries

and analyses are available.

Requirements

AltiReport can be set up on a Microsoft Windows operating system.

• Use a separate standalone server for AltiReport — do not install it on the MAXCS

ACM/ACC system. Minimum system requirements:

• IBM/PC AT compatible system

• Intel 2GHz Pentium 4 or equivalent

• 60GB available hard drive disk space

• 1GB RAM (2GB RAM is required if AltiReport is running on the same machine

as SQL Server. Running AltiReport on the same machine as SQL Server is not

recommended.)

• Operating System:

• Windows Server 2003 SP3 with Internet Information Services

• Windows Server 2008 SP2 (32-bit) with IIS

• Windows Server 2008 R2 SP1 (64-bit)

• Windows Server 2012 R2

• AltiReport License — needs to be added to MAXCS ACM/ACC 7.0 Update 1

system and registered.

• JRE 1.6 (Java Runtime Environment)

• Apache Tomcat 6.0 will be installed automatically

• MAXCS ACM/ACC 7.0 Update 1 must be installed in the same network

• External Logger 7.0 Update 1 (or above) and an external CDR database (Microsoft

SQL Server 2005 or Microsoft SQL Server 2008) must be installed in the same

network. See the CDR Manual for information.