User Manual

42 AltiReport Manual
• All WG(s) Inbound Calls—Number of inbound workgroup calls answered
• All WG(s) Outbound Calls—Number of outbound workgroup calls made
• Direct Inbound Calls—Number of inbound direct calls answered
• Direct Outbound Calls—Number of outbound direct calls made
Data Source
All data from the tables AGENTPERWGSUMMARY1, AGENTPERWGSUMMARY2,
AGENTSUMMARY1, AGENTSUMMARY2.