User Manual

Chapter 3: The Reports
AltiReport Manual 41
1301 - Agent Call Volume Analysis
Description: Reports an agent’s call volume for the reporting period. Shows results in
both tabular and graph formats.
Report Options
1. Select the agent and the agent’s workgroup(s).
2. Choose if you want the data reported by
hour of day or by day of week.
3. Specify a time range for the report.
4. Narrow the report to specific days of the week an
d a span of time (optional).
5. Click Run Report to
run the report.
6. Select the export format (HTML, PDF, Excel) and wheth
er to separate the report
results into several files and/or export only specified pages.
Figure 9. This agent’s call volume data is displayed by hour of day in table and graph format
Report Fields
•
[Report Interval] (Hour of day or Day of week)—Displays the report interval, as
specified in the report parameters