User Manual

38 AltiReport Manual
• Avg—Average hold time per call that was put on hold (Total/Calls)
• Wrap-Up—Displays wrap-up statistics:
• Calls—Number of calls requiring wrap-up activity
• Total—Total time spent in wrap-up activities for all calls
• Avg—Average time spent in wrap-up activities per call that required wrap-up
activity (Total/Calls)
Data Source
All data from the tables AGENTPERWGSUMMARY1, AGENTPERWGSUMMARY2.