User Manual

26 AltiReport Manual
6. Select the export format (HTML, PDF, Excel) and whether to separate the report
results into several files and/or export only specified pages.
Figure 1. This report shows activity event data for a single agent.
Report Fields
•
Time Stamp – Date and time the agent changes activity
• Agent – Agent’s name and extension number
• Activity Type – Displays the type of activity:
• Unstaff – Agent is logged out as a virtual extension
• Login – Agent is logged in to a workgroup
• Ready – Agent is logged in and ready to take workgroup calls (applies to all
workgroups the agent is logged into)
• Not Ready – Agent is not ready to take workgroup calls (applies to all
workgroups the agent is logged into)
• Workgroup – The workgroup this agent is logged into or logged out of
• Logout Duration – The total minutes this agent spent in each logout reason code
• Logout Reason – The reason the agent logged out of the workgroup
Data Source
All data from the table AGENTACTIVITY