User Manual

Chapter 3: The Reports
AltiReport Manual 25
C HAPTER
3
The Reports
This chapter describes each report. The chapter is divided into three sections:
• Agent Reports
• Workgroup Reports
• DNIS Reports
The following information is given for each report:
• Report ID number and title
• Description—What is reported
• Report options—The choice of parameters for the report
• Report fields—Description of each field in the report
• Data source—The tables from which the information is drawn
Note: For detailed information on database fields, refer to AltiGen’s Call Detail Reporting
Manual.
Agent Reports
This section describes Agent reports.
If a report is sorted by agent, it displays the agent’s extension and name above the
columns of data. If sorted by time, it displays the date above the columns.
1101 - Agent Activity Event
Description: Reports an agent’s activity for the reporting period.
Report Options
1. Select a workgroup to display agents assigned to that workgroup.
2. Select single, multiple, or All agents.
3. Specify a time range for the report.
4. Narrow the report to specific days of the week, shift time, or a span of time
(optional).
5. Click Run Report to run the report.