User Manual

Chapter 3: The Reports
AltiReport Manual 101
• Within SLT—Was answering time within the service level threshold, Yes or No? (The
Service Level Threshold is set in MaxAdmin > Workgroup Configuration >
General tab.)
• Exit State—The state the call was in at the time of disconnection
• Session ID—a unique number assigned by MAXCS to a call
• Seq ID—A unique number that identifies multiple records of the same call (same
Session ID)
Data Source
All data from the table CDRMAIN