Manual

AltiConsole Manual 1
C HAPTER 1
About AltiConsole
AltiConsole is an attendant console application for a client system or
personal computer. It connects to MAX Communication Server ACC or
MAX Communication Server ACM.
AltiConsole can simultaneously support up to 10 operators on the same
MAXCS system. You must purchase an AltiConsole software license for
the number of sessions you want to run.
AltiConsole provides the following call handling functions:
• Placing and answering calls
• Placing calls on hold
• Transferring calls (blind and supervised transfers)
• Transferring calls to voice mail
• Transferring calls to an auto attendant
• Conference calls (with up to six parties)
• Parking calls
• Accessing overhead paging (if available on your system)
• Viewing the call status of users on the system (busy, DND, and so on)