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Route By Query Result
20 Advanced Call Router Manual
Route By Query Result
In MaxCS 7.0 Update 1, the routing target information can be retrieved from
the database record. This means that customers need to create (and
maintain) far fewer rules to process calls.
To accomplish this, rules now have an additional Target action, R
oute by
Query Result, as shown in the following figure.
Some additional fields will need to be configured in the Data Source panel
when using this Target action.