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Advanced Call Router

Advanced Call Router Manual 11

To open the Datasource dialog box, right-click on a data Item you want to

specify using information from an existing database. Select From user

database:

To build a SQL query:

1. Enter User Name and Password information for the database.

2. Enter information for the database you are querying against. For

exampl

DSN – BankAccount

Table Name – AccountBalance

Matched Fi

eld Name – CustomerPhoneNumber

Matched Field Data Type – char

Note: as you build the query, the SQL query sentence will appear in the

window at the bottom.

3. Specify the condition for this query.