Owner manual

MaxCS 7.5 Administration Manual 249

C HAPTER

Line Park Configuration

The Line Park feature is a kind of call park method. The main differences between Line Park and system call

park are the following:

• A Line Park ID can be assigned to a specific IP phone's softkey or programmable key; the system call park

cannot.

• Line Park IDs can be grouped as a Line Park Group for call routing purposes; the system call park ID is

assigned by the system automatically.

The Line Park feature can be used for the following applications:

• Inbound call line appearance during business hours

• Operator parks a call for a group of IP phone users

• Executive/assistance call coverage

• Night hours call coverage

• Overflow new workgroup calls to a Line Park Group when the queue length or queue time is too long.

Implementation notes

• A total of 99 (01 to 99) line IDs can be grouped into different Line Park Groups. The default "System" group

cannot be removed.

• One Line Park ID can belong to only one group.

• A Line Park Group can be assigned to:

• Trunk In-Call Routing

• Extension/Workgroup Busy or RNA Handling

• Extension/Workgroup Forwarding

• Workgroup Quit Queue Option

• Extensions can be assigned as members of Line Park Groups, allowing the extension users to see and

pick up a parked call from those groups in the LinePark tab of their MaxCommunicator or MaxAgent.

• The system will put the caller in queue when calls exceed the total lines assigned to the Line Park Group.

• The park line is released when the call disconnects, is answered, or is forwarded due to time out.

Note:

You can now configure Line Park slots for Polycom phones; refer to the instructions in the MAXCS 7.5

Polycom Configuration Guide.