MaxMobile Communicator™ User Guide For Android Phones MAX Communication Server Release 7.
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Contents CHAPTER 1 Overview and Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 MaxMobile and the MAXCS System . . . . . . . . . . . . . . . . . . . Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Downloading and Installing MaxMobile . . . . . . . . . . . . . . . . . Configuring MaxMobile Communicator . . . . . . . . . . . . . . . . . What Happens During Login . . . . . . . . . . . . . . . . . . . . . . . . . When Data Connection Is Lost . . . . .
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CHAPTER 1 AltiGen’s MaxMobile Communicator (MaxMobile) application, installed on a phone running Google’s Android operating system, makes the phone a fully capable office phone extension and serves as a “desktop” call control client, allowing you to access, configure, and perform most of your company's PBX functions directly from the graphical user interface in MaxMobile.
Like a remote extension, the phone running MaxMobile serves as an office extension, making and receiving calls through the PSTN (public switched telephone network) to and from your company’s MAXCS system. You can call company extensions (both inside and remote extensions) just by dialing the extension number. Your calls to destinations outside the company can go through the MAXCS system, as illustrated in Figure 1, if you so choose.
3. Open your phone’s browser and go to http://m.altigen.com/Android. You’ll see this screen, with a link to the latest version: Overview and Installation Select the link to download MaxMobile for the Android phone. Figure 2. MaxMobile download page at http://m.altigen.com/Android 4. Select the link Android - download version x. . 5. Click Save to download the MaxMobile .apk file. 6. When downloading is complete, tap the MaxMobile entry in Download History.
Configuring MaxMobile Communicator 1. Go to Menu > Login Setting. 2. Configure the settings: • Extension Number • Password • Server Address: public MAXCS IP address (see your system administrator for this address) • Alternative Server Address: private MAXCS IP address (if applicable) • Mobile Phone: Your mobile phone’s number (for example, 5107778432) • Mobile Trunk: The dialed digits to reach Mobile Trunks including the dialing prefix (for example, 15105551212). 3. Save the settings. 4.
Overview and Installation You are ready to use MaxMobile Communicator! What Happens During Login At login, MaxMobile registers its extension as a mobile extension with your company’s MAXCS system and downloads data from MAXCS. When Data Connection Is Lost If the MaxMobile phone loses data connection with MAXCS, MaxMobile changes to offline mode and will show (Offline) in every title bar. MaxMobile call handling functions are not available in this state.
Note: If your phone runs on mobile networks that do not support concurrent voice and data, you can make the first call through MaxMobile. After the call is initiated, since data connection is now unavailable, call handling can only be performed through the system dialpad. When you don’t have access to MaxMobile call handling buttons, you can send DTMF digits through the Android dialer to perform call handling.
CHAPTER 2 Using MaxMobile Communicator Once logged in to MaxMobile Communicator, you see the following screen: Using MaxMobile Communicator Tap Directory for a list of company extensions and contacts entered in your mobile phone. Tap Favorites for a list of personally chosen "favorite" extensions and contacts. Tap Call to access PBX call handling features and make a call. Tap Call Log to view the incoming and outgoing calls made via the server.
Making a Call Using the Dial Pad To make a call using the dial pad, tap the Call button, then press Menu to access the call handling functions. Follow the instructions beside the figure. 1. Tap Dialpad to dial the call. 2. From the dial pad, enter the number and then tap the Dial button. 3. If you dial an outside number, include the trunk access code. 4. Call handling buttons become available as appropriate Figure 5.
A green phone icon at the top-left corner means a call connection to the mobile network is present. When multiple calls are being handled they are all displayed. Using MaxMobile Communicator Tap a button to perform any available call handling function: Hold, Transfer, and so on. Tap the Hang Up button to terminate the current call while maintaining call connection to the mobile network and leaving the extension in offhook state.
Press your phone’s Menu button to choose to show: • All • Extensions • Contacts Tap a letter in the top line to go to that letter in the directory. Scroll the list using your finger or the track ball. Figure 8. Using the directory A Search box is available if you have a phone in landscape mode: • Enter characters in the search box, and only those whose first or last name begins with the input characters are shown.
The Add to Favorites button is available when the entry is not already in your favorites. Answering a Call When a call comes in, if the phone is in Offhook state, tap the Answer button to answer it. If it is not in Offhoook state, answer the call as you would answer any call. Call is ringing. Answer the call. Call is answered. More options are available Put a call on hold by tapping the call entry Figure 10.
• Call duration is displayed. • Hold/retrieve a call by tapping the call entry or by tapping the Hold button. Transferring a Call To transfer a call you’re connected to, tap the Transfer button, then dial the target number from the keypad or select from other screens. In Figure 11, the first party is on Hold Pending (awaiting transfer), and the second party has answered (the call is active, shown in green). Either announce the transfer to the active call, or just hang up. The call is transferred.
Recording and Listening to Playback To record a call, tap the Record button while connected to a call. Recordings are saved to your extension's voice mail or, if the call is going through MAXCS, to a centralized directory on the server, if preconfigured. Listen to your locally saved recordings through the voice mail screen. Handling Voice Mail Figure 13. Voicemail view and Voicemail Forward selection • New voice mail is shown in grey bold font. • New urgent voice mail is shown in bold red font.
• Tap Speaker to play the voice mail through the speaker. Tap again to listen to voice mail through the earpiece. • Tap Forward to forward a voice mail. A list of physical and virtual extensions is displayed (it excludes workgroups and application extensions). Tap the destination extension to forward the voice mail. Favorites View You can add both extensions and contacts to your favorites list. • Extension activity status and line state are updated for favorite extensions.
Tap the call entry to make a call to that number. If it’s an extension, the call is made immediately via the server. If it’s a contact, you’ll have two options: call via the server or call direct. Up to 100 call records are saved. Using MaxMobile Communicator To clear the call log, select Menu > Clear Call Log. Figure 15. The Call Log Changing Your Extension Settings You can change the call handling configuration of your mobile extension.
Option Activity Description Specify your activity status. Other extension users can see your status, and when your phone is unanswered callers hear the specific greeting you have recorded for that status, if any. Default–The system greeting is used. Personal–Your personal greeting is used. Meeting–You’re in a meeting. Away–You’re away from your phone for some other reason. Travel–You’re traveling on business. PTO–You’re on vacation (paid time off).
Option Call Waiting Description Single call waiting–sets up single call waiting. This feature gives an alert tone (audio beep) to indicate that a call is waiting. Multiple call waiting–enables a “personal queue” of multiple calls waiting. This allows the user to transfer or park the current call before picking up the next call in queue. Forward RNA Calls to Forwards your unanswered calls to a destination you specify. When you select this option, a drop-down list becomes available.
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Index A activity status, setting answering a call 11 forwarding busy calls 16 forwarding RNA calls 17 15 H C call handling buttons, using 9 call log calling from 14 capacity 14 clearing 14 call log screen, using 14 call view screen, explained 8 call waiting, setting 17 calling directly 7, 10 calling out 7 calling via server 7, 10 conferencing a call 12 configuring login settings 4 connection lost indication of 5 reconnecting 5 D default trunk code, setting 17 dial pad, using 8 directory searching 10 us
V voice mail deleting 13 forwarding 14 listening through speaker 14 returning call from 13 voice mail screen, using 13 W Wi-Fi, enabling 2 MaxMobile Communicator Android Edition 20
