MaxCommunicator™ Manual MAX Communication Server Release 6.0 Update2 2/2009 4503-0001-6.
WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc. will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although AltiGen Communications, Inc.
Contents Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii CHAPTER 1 About MaxCommunicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 New in Release 6.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 New in Release 6.0, Update 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Microsoft Outlook and Outlook Express Support . . . . . . . . . . . . . . 3 ACT!/GoldMine® Support . . . . . . . . . . . . . . .
Tabbed Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing Activity Status and Recording Activity Greetings . . . . Turning Do Not Disturb On and Off . . . . . . . . . . . . . . . . . . . . . . . Minimizing and Exiting MaxCommunicator . . . . . . . . . . . . . . . . Shrinking MaxCommunicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Windows Tray Phone Icon . . . . . . . . . . . . . . . . . . . . . . Searching in the Tabbed Windows . . . . . .
Attaching a Note . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Forwarding Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Monitoring the Activity of Other Extensions . . . . . . . . . . . . . . . . 48 Choosing Extensions to Monitor . . . . . . . . . . . . . . . . . . . . . . . . 48 Reading the Monitor List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Calling or Picking Up Calls . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Warranty What The Warranty Covers AltiGen Communications warrants its hardware products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, AltiGen Communications will, at its sole option, repair, refund or replace the product with a like product.
1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen Communications, Inc. All materials being returned to AltiGen must have an associated RMA number. RMA numbers are issued by AltiGen Technical Support and can be obtained by calling 1-888-258-4436 or faxing an RMA form to 510-252-9738, attention Technical Support. AltiGen reserves the right to refuse return of any material that does not have an RMA number.
CHAPTER 1 About MaxCommunicator In addition, MaxCommunicator integrates with Microsoft Outlook and Outlook Express, ACT! , and GoldMine® for caller screen pops and dialing out from these applications. New in Release 6.0 • A Microsoft .
• In a redundancy configuration, reconnection is automatic and transparent if the switch from the primary to the backup Softswitch is completed within 15 seconds. • When MaxCommunicator is shrunk and a call is put on hold, the number flashes. Clicking the number reconnects to the call. If a new call comes in while a call is on hold, MaxCommunicator changes to normal size automatically. • The Unhold button is removed from the toolbar choices.
• History tab enhancements: • A missed-call icon is added to indicate a missed call. • User can sort by call direction.(inbound, outbound, missed). Overview • Monitor tab enhancement: DND status is displayed for remote extensions, as well as local extensions. • Voicemail tab enhancements: • Voice mail can be played to sound card while in connect state. • New voice mail is shown in bold text. • Voice mail can be played by double-clicking on any field except the Note field.
Note: Before ACT! can work with MaxCommunicator, you MUST install the ACT! Plugin. Licensing The following AltiGen licenses are required: • MaxCommunicator requires a MaxCommunicator seat license for each user. • The IPTalk feature requires an IPTalk license for each user. • ACT! and GoldMine integration require an Integration Connector license for each user. A system administrator can verify the licenses in MaxAdministrator by selecting License > Client License Management from the main menu.
CHAPTER 2 Installation Installation The client system must meet the following minimum requirements. • IBM/PC AT compatible system • Microsoft .NET 2.0 with SP1 framework (version 2.0.50727.1433) • 2 GHz CPU or above • Windows XP Professional or Windows Vista Business Edition • 1 GB available hard drive disk space • 512 MB RAM • SVGA monitor (1024 x 768) with 256 color display, or better • Keyboard and mouse • A sound card in the PC, if using IPTalk • MAX Communication Server ACC 6.
1. Exit all Windows applications. 2. Insert the MAX Communication Server 6.0 Update2 Clients CD into the CD ROM drive. 3. Open the MaxCommunicator folder, and run the Setup program in that folder, following the step-by-step installation instructions as they appear on the screen. Alternatively, if your system administrator has loaded MaxCommunicator on a shared network server, you can copy the files in the MaxCommunicator folder to your desktop PC, and run the MaxCommunicator Setup program.
Update2 client applications (including MaxAgent, MaxSupervisor, AltiConsole and CDR Search). Reboot your system. 3. Install the earlier software. Installation 2.
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CHAPTER 3 Getting Started Start MaxCommunicator from the Microsoft Windows Start menu, by choosing Start > All Programs > MaxCommunicator. If you are connecting to the Internet through a modem connection, before you log in, establish a session connection from your PC to your local Internet service provider. If you’re using a low-speed connection, the login may take some time, since a large amount of data is transferred to your desktop. Logging In 1.
(Subsequently, when you log in, you’ll see the IP address in the Server Name field. You may use the drop-down list to select a different server, if more than one server is available.) 2. Enter your Extension number and Password assigned to your phone. (You can also log in as a workgroup or a huntgroup.) If you want to store your login password and have it entered automatically the next time you log in to MaxCommunicator, check the Always save password check box.
• You have an AltiGen-certified IP phone or are using IPTalk Consult your system administrator or authorized AltiGen dealer for details on obtaining this equipment. All the call handling functions are the same as when you log in locally, with the exception of the ability to configure One Number Access. You can pick up voice mail, forward local business office phone calls to another site such as a home desktop PC, and even receive phone calls as you would at the office. 1.
Overview of the Main Window Once you log in to MaxCommunicator, the main window appears, providing tools to manage and monitor calls, and to facilitate management of your personal contacts. You can customize the MaxCommunicator display: select the theme; the toolbar buttons, tabs, and columns you need and their order of appearance; the sort order; and so on. See “Customizing the Display” on page 19.
Click a Number to Make a Call All phone numbers become underlined when you pass the cursor over them. Click an underlined number to make a call to that number. Right-click a call to see a context menu. Status Bar • Change your activity state from the drop-down list (see “Changing Activity Status and Recording Activity Greetings” on page 16). • If you have configured Call Handling to forward all calls, see the target destination, for example, .
You can choose the buttons you want and the order in which you want them. See “Customizing the Display” on page 19. The Dialer field and Dial button are also in the toolbar. Click the Dial button to pop up the dial pad. Dialer field. Click the x to clear the dial field or close the dial pad. Dial button pops up dial pad.
• Idle—the extension is not in use • Play VM—playing voice mail (The Duration field displays the duration of the voice mail as it plays. The duration display does not reflect fast forward or fast backward.
History—A history of your incoming, outgoing, and missed calls. Columns include: Direction (incoming, outgoing, missed), Number, Name, Date/Time, Duration, DNIS, Group, and Note. Contacts—A list of contacts you have added to your MaxCommunicator. Columns include: Name, Company, Business Phone, Mobile Phone, Email Address, IM Address, Home Phone, OCS Presence. Voicemail—A log of unopened and opened voice mails left at your extension.
Your system administrator may have configured additional activities to select from. The activity category you select appears beside the button. Keep your Activity status updated. To hear the greeting played back, click the Review. button. Change your greeting whenever you want to. Turning Do Not Disturb On and Off The button is a toggle that turns Do Not Disturb on and off. When Do Not Disturb is on, all incoming calls are forwarded according to your Enable Busy Call Handling settings.
Exit - If you are shutting down Microsoft Windows, MaxCommunicator will exit automatically. Otherwise, to exit MaxCommunicator, click the button at the top right of the MaxCommunicator window. To exit MaxCommunicator when you have shrunk it to a single toolbar, first restore it to normal size, then click the exit button. Shrinking MaxCommunicator To shrink MaxCommunicator to a strip at the top or bottom of your screen, click the Arrange Window button and select Top or Bottom.
Searching in the Tabbed Windows Searching is available in these tabs: Directory, History, Contacts, Voice Mail, and Speed Dial. Getting Started To search, 1. In the Search in field, select the column you want to search in. 2. Put your cursor in the field beside the magnifying glass, and type what you’re looking for. The search begins as you type, and the list is narrowed to records that match what you’re typing. 3. When you begin a new search, all the information that was on the tab reappears.
Check the tabs you want to display, and uncheck the tabs you don’t want to display. • Specify the columns you want to see by right-clicking a column heading and checking or unchecking columns in the pop-up list. Checked columns will be displayed. • Resize columns by placing the cursor on a column divider in the header area until the cursor changes to a movable double bar (||). Then move the bar to resize the column. • Rearrange columns by clicking and dragging a column name to the location you want.
• Sort columns in ascending or descending order by clicking the column heading. An ascending (first to last) or descending (last to first) arrow appears. Click the column heading again to sort in the reverse order. If you click a column heading, and all the data in that column is the same, MaxCommunicator keeps the sort order of the previously clicked column.
click the Up button or Down button, until the toolbar button is where you want it. When finished, click OK. Note: When MaxCommunicator is shrunk to a strip at the top or bottom of your screen, six buttons are initially displayed by default in the shrunken toolbar: Connect, Hold, Transfer, To VM, Hangup, Redial. These are the only buttons available to a shrunken toolbar. You can remove any of them in the way just described and add them back again.
• Make a tab a separate window independent of the MaxCommunicator main window by dragging it out by its tab, or by double-clicking the tab. Then you can resize the window and move it around. To dismiss the window, click the close button in the upper right corner. To return the window to the set of tabbed pages, drag it by its title bar to the tabs area. Getting Started A tab is being dragged from an independent window back to the tabs group.
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CHAPTER 4 Handling Calls with MaxCommunicator MaxCommunicator call handling-related functions include: • Answering calls, page 25 • Dialing out, page 26 • Placing calls on hold, page 28 • Using call waiting, page 29 Using MaxCommunicator • Transferring calls, page 29 • Conferencing, page 31 • Recording Calls, page 42 • Using account codes, page 43 • Using voice mail, page 44 • Monitoring other extensions, page 48 • Viewing the history of calls, page 49 • Using the Contacts tab, page 51 Answering Calls To
Dialing Out To dial a number, click in the dialing field, enter a number or name, and then click the Dial button or press Enter on your computer keyboard. • Enter a number—You can enter a number in the dialing field by using the standard numeric keys or numeric keypad on your computer, or by using the dial pad in MaxCommunicator. • Enter a name—For names recorded in the system, you can enter a name by using the keyboard on your computer to type the name.
The Call Information panel displays the state of the call: Dialing Speed Dial Numbers To dial speed dial numbers, click the Speed Dial tab: This tab lists speed dial numbers that you have configured at your extension (extension speed dial numbers), and it lists speed dial numbers, if any, that have been set up for your extension by the system administrator (system speed dial numbers). You can see in the Type column which numbers are extension speed dial numbers and which are system speed dial numbers.
To edit a speed dial number in MaxCommunicator, double-click in its Type, ID, or Name columns. The Extension Speed dialog box pops up. Make your edits, and click OK. To delete the information, clear the fields and click OK. If you just want to edit a note, you can double-click in the Note field on the Speed Dial tab and edit the note right in the table. For system-type speed dial numbers, you can edit the note, but only the system administrator can edit the other fields.
Using Call Waiting During a call, you may receive another incoming call. To answer the call, click ringing in the new call’s State cell. The call to which you were connected goes to the hold state. Click Ringing to answer second call When you are ready to reconnect to the call on hold, click Hold in the State cell of the call. The call goes to the connected state. Transferring Calls MaxCommunicator allows for both supervised transfer (in which you confirm the transfer with the target) and blind transfer.
At any time before or after the person you’re transferring to answers the phone, you can cancel the transfer by clicking the No button or by closing the dialog box. If the transfer is canceled, MaxCommunicator reconnects the call to your extension. The call is also reconnected if the third party doesn’t answer. Transferring to Voice Mail While connected to a call, click the To Voicemail button in the toolbar. In the box that pops up, choose the extension you want to send the call to, then click OK.
Note: You can forward a call to an auto attendant without answering it by clicking the To AA button while the call is ringing. Forwarding Calls Using Do Not Disturb Conference Calls There are two types of conference calls in MaxCommunicator: • Station conferencing. In this type of conferencing, when you’re on a call, you can dial a third party and then conference that party in to the call. Any internal user is able to add parties to this type of conference call. • MeetMe conference.
• Dragging—While connected to one party, drag a Hold call to the Connected call, or drag a number from the Directory, Speed Dial, Contacts, or Monitor tabs to the Connected call. Repeat to add more callers. Each call in the conference displays Conferencing state. • Dialing—While connected to one party, in the dialing field enter the extension or phone number you want to conference with, then click the Conference button.
You can cancel the conference using any of the following methods: • Click the No button in the conference confirmation dialog box. • Close the conference confirmation dialog box. • Click the FLASH button. • Right-click the appropriate call and select Drop From Conference. Normally, after canceling you will be reconnected automatically to the initial call. If you are not automatically reconnected and want to reconnect to the first call, click the call’s Hold Pending state cell.
Using this window, you can: • Create a one-time or recurring meeting and set its parameters • Open Microsoft Outlook to send an e-mail invitation to participate in the meeting • Start and stop a meeting • Modify or delete a meeting • See meeting ID, subject, scheduler, time, frequency, start time, end time, the last time the meeting started, its status, and the resource being used.
Arrow indicates sort order • Use the scroll bar at the bottom of the window to display additional columns, if necessary. • Change column size by clicking and dragging a column border. • Change column order in the current window by dragging a column heading to where you want it. • You can open more than one MeetMe Conference window and work with different meetings and displays in each one. Modifications you make to the display in a MeetMe Conference window are not retained after you close the window.
The options in the middle panel change, depending on the frequency you select The following parameters apply to all meetings: Parameter Description ID The conference ID is created by the system. Scheduler The name of the person scheduling the meeting. Schedule Time The time the Create Meeting dialog box was opened to create this meeting. Subject Identifies the subject or type of meeting. What you enter here should be easily identifiable in the meeting list.
Parameter Description Host Select the extension number of the host of this meeting. The host can start and stop the meeting and can mute and drop meeting members. Frequency Select the frequency of this meeting from the dropdown list. A “weekly” or “monthly” meeting can actually be specified as every 2nd week/month or every 3rd week/month, and so on. Middle panel: Options in the middle panel vary according to the frequency of the meeting. See the sections below this table.
1. Specify the duration of the meeting, using the Up/Down arrows. 2. If the meeting is to begin as soon as it is scheduled, select Now. 3. If the meeting is to begin at another time, select On Date, and enter a date and start time. To select a date, click the Calendar button. To select a start time, click the Down arrow and use the slide bar.
1. In the Duration field, specify the duration of the meeting, using the Up/Down arrows. 2. In the Start field, specify the start of the meeting by clicking the Down arrow and using the slide bar. 3. In the Every field, specify how often this meeting is to occur: every week, every other week, every three weeks, and so on. 4. Check the day of the week on which this meeting will occur. 5. In the Range of Recurrence panel, use the Calendar button to select a date for the first meeting. 6.
4. Select either On Date to specify a day of the month by number (for example, the 10th day of the month) or select On to specify a day of the month by name (for example, the first Monday of the month). 5. If you use On Date, the specified date (for example, the 10th day of the month) may sometimes fall on a weekend day. Check the box Hold during weekend, if the meeting will be held even on a weekend day. 6.
Starting and Stopping a Meeting The meeting host and the MaxAdministrator (“Admin”) can start and stop a meeting. To start a meeting if you are the host, select the meeting in the MeetMe Conference window and choose Start. Once the meeting is “started,” the host can log into it (see “Joining a MeetMe Conference” on page 42). To stop a meeting before its scheduled duration is over, select the meeting and choose Stop. Manually stopping a meeting frees up resources.
Continuing a Meeting Beyond Its Duration Time When the scheduled meeting time is up, the meeting may continue if no other scheduled meeting needs the resources. If another meeting is scheduled and the resources are needed for that meeting, the current meeting is terminated. Joining a MeetMe Conference Users calling from an extension can join a meeting by dialing the MeetMe Conference extension number. Users calling through a trunk must first dial the company number, then the MeetMe extension number.
To record a call—While connected to a call, click the Record button, or right-click the call and select Start Recording from the context menu. While a call is being recorded, a round red icon appears in the call’s Record column. If your system administrator has set the Insert Recording Tone option for your extension, both parties will hear a beep when the recording begins. To pause recording—Right-click the call and select Pause Recording. To end recording—Right-click the call and select Stop Recording.
8. In the Account Code dialog box, select an account code if a list is displayed, and click OK. If a list is not displayed, enter an account code in the Enter Account Code field and click OK. Note: Do not enter an account code while recording; doing so will disconnect the call. To change the account code for a call in progress, repeat the steps above, entering the new account code to assign the call to. Using Voice Mail Click the Voicemail tab in the main window to see a list of your voice mail messages.
• New voice mail messages are indicated by a white, closed envelope and bold type. • Heard voice mail messages are indicated by a white, open envelope. • If the new message is marked urgent, a red exclamation point is displayed beside the envelope. When you have a message marked urgent, the MaxCommunicator icon in the Windows tray becomes a red envelope, the Voicemail indicator in the status bar bears a red circle, and the Missed Calls indicator in the status bar has a red exclamation point.
Rewind Play Return Call Stop Fast Forward Forward Delete Export Save If you click another message in the list, the current message stops playing. Save at Remote Server or Export Locally You can save a message as a .wav file that you can play back later. To do so, select the message and click either the Save button or the Export button (or right-click the message and choose Save or Export).
Forwarding Voice Mail To forward a voice mail to an extension or a VM Group Select the voice mail and click the Forward button, or right-click the voice mail and select Forward. The VM Forward dialog box opens: 2. Check the check box next to the extension to which you want to forward the message. Using MaxCommunicator 1. If you need to search for a person by extension or name, type the first letters of the number/name into the Search by Number or Name box.
Monitoring the Activity of Other Extensions If your system administrator has configured your extension for monitoring specific other extensions, you can monitor the activity on those other extensions or view call history. If you’re a manager, for example, you might monitor to determine whether you need more resources in a busy environment. Or you might use monitoring capability to cover calls for a co-worker, since you can click the ringing phone icon in the monitor list and take the co-worker’s call.
Reading the Monitor List The monitor window includes these fields: State, Extension, Name, Activity, DND/FWD, Caller Name, Number, Department, Location, DNIS, and Duration.
Note: Click on the column headings to sort the data. The History tab displays the following fields: • Direction—indicates if the call is incoming or outgoing, or was a missed call. Left-pointing green arrow indicates outgoing call; rightpointing red arrow indicates incoming call. Right-pointing arrow with exclamation point indicates a missed call. • Number—the extension or phone number on the other end of the call. Click a number in the Number column to dial that number.
Use the Delete button to delete selected calls in the history list. Use the Delete All button to delete the entire call history list. MaxCommunicator will ask you to confirm the deletion; click Yes to delete or No to cancel: Using the Contacts Tab E-mail a contact—Click a contact’s e-mail address to open Outlook, where you can send an e-mail to the contact.
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CHAPTER 5 Configuring Your MaxCommunicator Using the MaxCommunicator Configuration window, you can configure the following behaviors and options: • General Info—password, default trunk access, and other general settings. • Call Handling—forwarding, busy call, and no-answer call handling; call waiting; number of rings before forwarding; automatic answering. • One Number Access (ONA)—forwarding of specific incoming calls.
General Information The General Info screen lets you edit your password and the default trunk access code, release the link tie for IP trunks, and disable auto format. Default Trunk Access The trunk access codes are defined by the system administrator. When you get an incoming call over multiple trunks and cannot issue a return call, the system will automatically select the default trunk access code to place your call.
Note: The call being transferred must originate from an AltiGen PBX system running AltiWare ACC/ACM 5.0 or later, or MAXCS ACC/ACM 6.0 or later. • Disable Auto Format—If the MAX Communication Server’s country code is US/Canada, MaxCommunicator automatically adds the long distance/international dialing prefix (corresponding to the server’s country code) when returning a call from voice mail or when making a call from the History tab. If this is not appropriate for your setup, check Disable Auto Format.
Note: Forwarding calls to a pager is possible but not recommended since callers will only hear what is heard when calling a pager and might not know to enter a return phone number unless instructed. Do Not Disturb If you check Enable Do Not Disturb, all incoming calls are forwarded according to your Enable Busy Call Handling settings, described below. Checking Enable Do Not Disturb here has the same effect as clicking the DND button in the MaxCommunicator main window.
• Single Call Waiting—sets up single call waiting. This feature gives an alert tone (audio beep) to indicate that a call is waiting. Single Call Waiting must be selected in order to conference incoming calls. • Multiple Call Waiting—enables a “non-workgroup queue” of multiple calls waiting. You must also select the Place Call In Queue option under Enable Busy Call Handling to enable this option. This allows you to transfer or park the current call before picking up the next call in queue.
Setting Up One Number Access To set up one number access, 1. Click Extension > One Number Access in the Configuration window. 2. Select the times you want to be available to ONA callers. If you choose Enable schedule based access, you can set up to four different schedules in the dialog box that pops up: Check a Schedule box and choose the times you want to be available for ONA from the drop-down lists. 3.
4. If you want, check the Verify Caller ID based on the following check box and then specify the incoming phone numbers for ONA. If ONA finds one of these numbers on an incoming call, it will forward the call to you. You can enter up to 10 phone numbers in the Caller ID Verification fields. For local numbers, use 7 digits (5555555). For long distance numbers, use 10 digits—area code + local number.
Message Notification You can specify how and when you’d like to be alerted to new messages when you’re away from your desk. Click Extension > Message Notification in the Configuration window to display the Message Notification configuration screen. You can set these notification options: • The types of messages about which you want to be alerted: none, urgent voice messages only, or all voice messages. • Schedule—Select during what hours you want to be alerted.
Working with Voice Mail Groups (Distribution Lists) You can set up voice mail groups (distribution lists) to forward messages to multiple recipients at the same time. You can set up to 100 personal voice mail (VM) groups, each with 64 members. Group members can be any extension or another voice mail group. There are two types of voice mail groups you can use: • System-based groups are set up by the system administrator. You can use but not edit these lists in MaxCommunicator.
To create a personal voice mail group 1. Click the New button in theVM Group Edit dialog box. The Create Group dialog box opens. 2. Click the drop-down list to select a Group ID. 3. Enter the VM Group Name and any Comments. These are optional but will help you identify the group. 4. Select the member extensions by selecting the check box next to each extension. 5. When finished, click OK. Click the Clear button to deselect all extensions or click Cancel to exit without saving your edits.
Call Alert Options If you want MaxCommunicator to inform you when you have a call, specify your desired method(s) in the Configuration window’s Options > Alert screen. • Disable—Disables screen pop. • Screen Pop—When a new call comes in, the MaxCommunicator main window pops up. You can then answer the call or perform other MaxCommunicator actions. For MaxCommunicator to pop up, you cannot have closed the application entirely, but it can be shrunk or minimized.
Voice Mail Play Options Choose Options > Play Voicemail in the Configuration screen to set voice mail play options. You can choose to play your messages on your phone set, or play them on your sound card and speakers. If you choose to play them on your sound card, you can have the message play as it downloads, or you can download it completely and play it on an external media player.
Use Database Selector—Check this check box to allow integration of your company’s CRM database with your MaxCommunicator, then select your CRM program from the Select current database drop-down list. Note: If you select Outlook, MAX Communication Server will load all the subfolders and data in your main Contacts folder, which will take a few moments.
• Server—The IP address of the Microsoft OCS client Use Windows default credentials—Either check this check box to use Windows default credentials, or enter the OCS domain, account name, and account password in the appropriate fields. Note: The OCS needs to be in the same domain as MAXCS. Tab Layout You can choose which tabs you want to display in MaxCommunicator by right-clicking in the space to the right of the tabs in the main window and selecting the tabs you want to show.
Select a theme and click Apply to see the change, or click OK to accept the theme. The theme changes without restarting MaxCommunicator.
• Echo Suppression—Check this check box if you are experiencing echo. • ToS(Hex)—The ToS byte indicates the type of service. For IPTalk, you need high priority service, and the default of “0” set here indicates high priority service. However, if your company router supports DSCP EF, then set this field to “A0”. The ToS value is gateway-based. For guidance, see your system administrator. • From the Voice Through drop-down list, choose the sound card that will carry the incoming and outgoing voice.
The Enable IPTalk Log check box is available only if you’re using IPTalk.
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APPENDIX A Errors and Troubleshooting The following errors may be displayed as login or connectivity errors. Error Message Solution No license was found OR more than allowed number of MaxCommunicator users have attempted to log on. Maintain the number of MaxCommunicator license keys or add additional session licensing. Cannot connect to You are not connected AltiLink. Please check to MAX Communication Server. server name or network connection. Check the server field (IP address or DNS name) by: 1.
Error Message Description Solution Cannot use “IP Exten- You tried to log in with sion integrated with the IP extension option IPTalk.” without being assigned an IPTalk License. Confirm that your extension is set up as an IP extension with dynamic IP address and that an IPTalk License has been assigned. The version of MaxCommunicator on your desktop is out of date. Upgrade MaxCommunicator to match the current running version of MAX Communication Server.
Index A AA state 14 Account Codes 43 ACT 3, 64 all calls recorded 42 answer options 57 auto attendant 30 auto upgrade 6 B broken connection 11 busy call handling 56 Busy state 14 C call handling configuration 55 call history 49 call holding 28 Call Pending state 14 call recording 44 call transfer 29 call waiting 29 multiple 57 conference call 31 Conference state 14 conferencing MeetMe 33 station 31 configuration 53 call handling 55 general 54 connected 14 D databases 3 dialing by name 26 by number 26 sp
recording on demand 42 release link tie 54 ringback state 15 ringing 14 IPTalk License 4 L licenses 4 live call handling 57 M MaxCommunicator configuration 53 meeting creating 35 MeetMe creating a meeting 35 MeetMe conference 33 Microsoft Outlook 3, 64 minimize 18 monitor window 48 monitoring 48 multiple call waiting 57 N no answer handling 56 saving changes 53 screen pop 18 session licensing 4 single call waiting 57 speed dial list 27 station conferencing 31 system requirements 5 T TCP socket 72 tra
