Specifications

78 MaxAgent Manual
Troubleshooting IP Connectivity from a Remote
Location
If problems occur connecting to your company’s MAX Communication
Server from a remote location, they may be due to a failure to connect to
your ISP or due to firewalls at your office preventing direct access to the
MAX Communication Server.
As a test, you can choose Run from the Windows Start menu, then enter
Ping <IP address> [ENTER]
where <IP address> is the MAX Communication Server system you
want to connect to. An example of the IP address format is
123.234.231.143
If you do not get a response, contact your LAN administrator for support.
Also, check to verify that the necessary ports are open.
The version of Max-
Agent on your desktop is
out of date.
The installed version of
MaxAgent does not match
the version of MAX Com-
munication Server on the
system server.
Upgrade MaxAgent to match the
current running version of MAX
Communication Server.
Error Message Description Solution