Specifications

MaxAgent Manual 57
Configuration
C HAPTER 5
Configuring Your MaxAgent
Using the MaxAgent Configuration window, you can configure the
following behaviors and options:
• General Info—password, default trunk access, and other general
settings.
• Call Handling—forwarding, busy call, and no-answer call handling;
call waiting; number of rings before forwarding; automatic answering.
• One Number Access (ONA)—forwarding of specific incoming calls.
• Message Notification—how and when you want to be notified about
incoming voice messages.
• Call Alerts—screen pops and audio beeps.
• Playing voicemail—through handset or soundcard.
• Integration—integrating with a supported CRM.
• Display Customization—tab layout and theme selection.
• IPTalk—IPTalk settings.
• Log—enabling IPTalk log and MaxAgent log.
Note: Some options may not be available to you.
Click the button in the upper right of the MaxAgent main window to
configure these options.
In the Configuration window, click Apply or OK to save your changes:
• Apply saves your changes and lets you continue in the Configuration
window.
• OK saves your changes and closes the Configuration window.