Specifications

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Using MaxAgent
E-mail a contact—Click a contact’s e-mail address to open Microsoft
Outlook, where you can send an e-mail to the contact.
Send an instant message—If you have configured Enable OCS Client in
the MaxAgent Configuration window, click on a contact’s IM address or
OCS presence field to initiate instant messaging with that contact. You
need to have OCS client installed to use this feature.
Checking Workgroup Status
Click the WG Status tab to view the real-time status of each workgroup
you’re a member of.
Information includes: the workgroup number, the workgroup name,
whether you are logged in or logged out, the number of calls in queue, the
calls in queue greater than the service level, the longest queue time, new
voice mails, the number of agents logged in to each group, total agents
busy, total agents not available, and % of calls that exceed threshold.
Viewing Your Workgroup Performance
Click the Performance tab to view statistics on your workgroup calls and
direct calls. The data is collected from midnight.