Specifications

52 MaxAgent Manual
When you sort on Date/Time, the calls are sorted by last disconnected
and not in the order the call was received. It is therefore possible to
have a record with an earlier timestamp followed by a record with a
later timestamp.
Also, the timestamp for call data is based on the client system, while
the timestamp for voice mail messages is from MAX Communication
Server. Thus, the times displayed here may not match those in the
voice mail view in the main window.
• Duration—the duration of the call.
• DNIS—DNIS digits collected, if available
• Group—Group number or name
• Note—a note attached to the call. If you entered a note in the User
Data field of the active call, that note appears here. You can also enter
a note on the History tab by double-clicking the Note field and typing
your note.
Use the Delete button to delete selected calls in the history list. Use the
Delete All button to delete the entire call history list. MaxAgent will ask
you to confirm the deletion; click Yes to delete or No to cancel:
Adding Your Contacts to MaxAgent
To populate the Contacts tab with the contacts listed in your Outlook,
Outlook Express, ACT!, or Goldmine CRM application, see “CRM
Integration” on page 64. Once the list is populated, the numbers that appear
on this tab can be called, transferred to, and conferenced just like any other
number.