Specifications

50 MaxAgent Manual
which your system administrator has given you monitoring rights are
listed here.
2. Select the check boxes next to the extensions/workgroups you want to
monitor, and click OK. If the list is long and you want to search, type
a number or name in the appropriate search box.
The extensions you select will be listed in the Monitor window.
Reading the Monitor List
The monitor window includes these fields: State, Extension, Name,
Activity, DND/FWD, Caller Name, Number, Department, Location,
DNIS, and Duration.
The state can be one of the following:
• Idle—the extension is not in use
• Connected—the extension is in use
• Ringing—the phone on the extension is ringing; you can click the
State field to pick up the call at your own extension
• Conferencing—the extension is on a conference call
• Voicemail—the extension is in voice mail
• Auto Attendant—the extension is connected to an auto attendant