Specifications

MaxAgent Manual 49
Using MaxAgent
3. Optionally, you can leave an introductory message. Select the Record
Introductory Message check box and follow the steps below.
4. Click OK to complete the forwarding.
To record an introductory message:
1. If you select the Record Introductory Message check box, then when
you click OK to complete the forward, pick up the phone hand set and
you’ll hear a prompt to record the message.
2. Record the message and press the pound key (#). A confirmation
appears on screen.
3. Click OK to confirm and complete the action.
Note: You can set up voice mail (VM) groups (distribution lists) to
forward messages to multiple recipients at the same time. See
“Working with Voice Mail Groups (Distribution Lists)” on page
66.
Monitoring the Activity of Other Extensions/
Workgroups
If your system administrator has configured your extension for monitoring,
you can monitor the activity on the other extensions in your workgroup,
view call history, view workgroup statistics, and view calls in queue.
If you’re a manager, for example, you might monitor to determine whether
you need more resources in a busy environment. Or you might use
monitoring capability to cover calls for a co-worker, since you can click the
ringing phone icon in the monitor list and take the co-worker’s call.
Choosing Workgroups to Monitor
To choose workgroups to monitor:
1. Click the Monitor tab, and click the Monitor button at the
bottom of the Monitor page.
The Change Monitor dialog box opens. Extensions/workgroups to