Specifications

32 MaxAgent Manual
Note: You can forward a call to an auto attendant without answering it by
clicking the To AA button while the call is ringing.
Forwarding Calls Using Do Not Disturb
If allowed, click the DND button to forward all incoming calls according
to your “Enable Busy Call Handling” settings. See “Busy Call Handling
and No Answer Handling” on page 56.
Making Conference Calls
There are two types of conference calls in MaxAgent:
• Station conferencing. In this type of conferencing, when you’re on a
call, you can dial a third party and then conference that party in to the
call. Any internal user is able to add parties to this type of conference
call.
• MeetMe conference. If your company has this feature available, you
can schedule a meeting to take place at a specified time in the future
and invite people to the meeting. Invited people call the MeetMe
conference extension number to join the meeting at the designated
meeting time. (See “MeetMe Conference” on page 34.)
Station Conferencing
Using this method, you may conference up to six calls.
Note: In order to conference incoming calls, Single Call Waiting,
Multiple Call Waiting or Live Call Handling must be checked in
the MaxAgent Configuration window, Extension > Call
Handling screen.
You may conference calls in the following ways:
• Dragging—While connected to one party, drag a Hold call to the
Connected call, or drag a number from the Directory, Speed Dial,
Contacts, or Monitor tabs to the Connected call. Repeat to add more
callers. Each call in the conference displays Conferencing state.
• Dialing—While connected to one party, in the dialing field enter the
extension or phone number you want to conference with, then click the
Conference button.
While MaxAgent dials the new number, the other party or parties go
into Hold Pending state, and you see a confirmation dialog box.