Specifications

MaxAgent Manual 29
Using MaxAgent
Click Hold in the call’s State cell to release the hold and reconnect the call.
Note: When a call is put on hold automatically by the system (to queue),
the system will ring you after two minutes if the call is still on hold.
Note: When you place a call on hold, workgroup calls may still ring your
extension. To prevent this, click the Not Ready button. See
“Setting Status to Ready or Not Ready” on page 17.
Using Call Waiting
During a call, you may receive another incoming call. To answer the call,
click ringing in the new call’s State cell. The call to which you were
connected goes to the hold state.
When you are ready to reconnect to the call on hold, click Hold in the State
cell of the call. The call goes to the connected state.
Transferring Calls
MaxAgent allows for both supervised transfer (in which you confirm the
transfer with the target) and blind transfer. Before transferring, you can
type a note in the User Data field of the call (for the call to carry user data,
it must be a trunk call), and that note will be displayed on the MaxAgent
screen of the person receiving the transfer. The agent receiving the transfer
can add data to this field but cannot delete data.
(What you type in the User Data field for the call is also displayed on the
History tab in the call’s Note field.)
Click Ringing
to answer
second call
The first call
goes to Hold
state
Clicking in the User Data field opens the User Data
dialog box, where you can type a note. (See page 30.)