Specifications

MaxAgent Manual 25
Using MaxAgent
C HAPTER 4
Using MaxAgent as a Workgroup
Agent
MaxAgent call handling-related functions include:
• Answering calls, page 25
• Dialing out, page 26
• Placing calls on hold, page 28
• Using call waiting, page 29
• Transferring calls, page 29
• Conferencing, page 32
• Recording Calls, page 42
• Using account codes, page 43
In addition you can do the following:
• Check voice mail, page 45
• Monitor other extensions, page 49
• View the history of calls, page 51
• E-mail and IM from the Contacts tab, page 52
• Check workgroup status, page 53
• View your own workgroup performance, page 53
• View queues, page 54
Answering Calls
To answer a call click the word Ringing in the call’s State cell. The state
changes to Connected.