Specifications

18 MaxAgent Manual
3. If logout reason codes are required in your system, select one in the
Logout Reason drop-down list.
4. If you want to log in to other workgroups, select their check boxes.
5. Click OK.
Minimizing and Exiting MaxAgent
Minimize - To minimize MaxAgent, click the Minimize button in the
top right corner of the screen. MaxAgent shrinks to an icon in the tray in the
lower right corner of your screen.
Exit - If you are shutting down Microsoft Windows, MaxAgent will exit
automatically. Otherwise, to exit MaxAgent, click the button at the top
right of the MaxAgent window. To exit MaxAgent when you have shrunk it
to a single toolbar, first restore it to normal size, then click the exit button.
Shrinking MaxAgent
To shrink MaxAgent to a strip at the top or bottom of your screen, click the
Arrange Window button and select Top or Bottom. The strip
displays the MaxAgent status bar, the workgroup number and name, number
of calls in queue, longest queue time, plus no more than six call control
buttons and the dialer field:
To restore MaxAgent to full view, click the Arrange Window button and
select Normal.
When MaxAgent is shrunk and you put a call on hold (by clicking on the
Hold button), the number flashes. Clicking the number reconnects to the call.
Note: If a new call comes in while a call is on hold, MaxAgent changes to
normal size automatically, allowing you access to both calls.
Using the Windows Tray Phone Icon
After you log in, the MaxAgent icon is displayed in the Windows tray,
normally at the bottom right of your screen.
Default call control buttons