Specifications

16 MaxAgent Manual
WG Queue—Shows all the calls in queue. You can pick up a call from
queue if the system administrator has allowed it for your extension. The
following fields are included: ID, Group, Queue Time, Priority Queue
Time, Caller ID, Caller Name, DNIS, Priority, SKLR, and Type. See
“Viewing Queues” on page 54.
Changing Activity Status and Recording
Activity Greetings
You can specify your whereabouts, so that others are informed. Click the
Down arrow on the Activity button and choose the
appropriate category:
• Available (System) (the system greeting is used)
• Available (Personal) (your personal greeting is used)
• Meeting
• Away
• Travel
• PTO (personal time off)
Your system administrator may have configured additional activities to
select from.
The activity category you select appears beside the button. Keep your
Activity status updated.
You can record a different greeting for each Activity status. To do so, click
the Greeting tab, and select an Activity. Then click the Record button at
the bottom of the tab to record a greeting. (Alternatively, you can right-
click the activity, and select Record.) Use your phone or headset to record
the greeting.