Specifications

14 MaxAgent Manual
Name—the name of the person on the other end of the call, if available
Number—the phone number at the other end of the call
Group—your workgroup number for this call
DNIS—the DNIS number, if appropriate
Duration—duration of the call
Conference—indicates the conference host
User Data—data entered by an agent and carried with a trunk call
IVR Data—this field is filled by the IVR
To hide a column you don’t want to see, right-click a column heading and
uncheck the column.
To rearrange columns, click and drag a column heading to where you
want it.
Accessing a Context Menu for a Call
You can right-click a call to access a context menu for that call. Then select
from commands available for that call.
Tabbed Pages
Twelve tabbed pages are available on the bottom half of the MaxAgent
screen: Voicemail, Contacts, Greeting, Performance, History, Directory,
WG Status, Speed Dial, WG Voicemail, MeetMe, Monitor, and WG
Queue.
Voicemail—A log of unopened and opened voice mails left at your
extension. Columns include: Type, Number, Caller Name (if available
from extension information or from an external database), Date/Time,
Duration, and Note. See “Dealing with Voice Mail” on page 45.
Contacts—A list of contacts you have added to your MaxAgent. Columns
include: Name, Company, Business Phone, Mobile Phone, Email Address,
IM Address, OCS Presence, Home Phone. To find out how to add contacts
to your MaxAgent, see “CRM Integration” on page 69.