Specifications

12 MaxAgent Manual
• See when a call is in wrap-up mode (you have transferred it, sent it to
voice mail, or hung up): :
• Toggle between Ready and Not Ready .
• See the number of unopened voice mails .
• Turn Do Not Disturb (DND) on and off (see “Turning Do
Not Disturb On and Off” on page 17).
• If you’re using IPTalk, you can mute the call (using the Mute toggle
button) and control the volume using the volume control.
• Shrink MaxAgent to a single tool bar and restore it to normal size by
selecting from the drop-down menu .
• Configure MaxAgent (see “Configuring Your MaxAgent” on
page 57).
• Open help .
Toolbar Buttons
Toolbar buttons provide single-click functions to connect, hangup, transfer,
send to voicemail, hold, conference, send calls to AA (auto attendant),
flash, record, redial, intercom, and enter account code. The Login button
lets you log in to other workgroups or log out of a workgroup.
You can choose the buttons you want and the order in which you want
them. See “Customizing the Display” on page 19.
The Dialer field and Dial button are also in the toolbar. Click the Dial
button to pop up the dial pad.
Mute button (toggle) Volume control