Specifications

2 MaxAgent Manual
• E.164 support for call history and return calls
• E.164 number support when dialing from Outlook
• A department field is displayed in the Directory and Monitor tabs
• User can log in as a virtual extension, a workgroup or a huntgroup, as
well as a physical extension.
• In a redundancy configuration, reconnection is automatic and
transparent if the switch from the primary to the backup Softswitch is
completed within 15 seconds.
Microsoft Outlook and Outlook Express Support
MaxAgent 6.0 supports Microsoft Outlook 2003 and 2007, and Outlook
Express 5.0, allowing you to obtain phone numbers to dial from a Microsoft
Outlook Contact list. MaxAgent also lets you see the incoming calls that
have a matching record in the Contact list.
You must set up the Outlook Contacts list prior to using this feature.
ACT!/GoldMine® Support
MaxAgent 6.0 supports ACT! 2005, 2006, 2007, and 2008 and GoldMine®
6.0, 6.5, and 6.7 contact management software, allowing you to obtain
phone numbers to dial from the ACT! or GoldMine® contact database list.
MaxAgent also lets you see the matching record from the contact database
list of the incoming calls.
Note: Before ACT! can work with MaxAgent, you MUST install the
ACT! Plugin.
Licensing
The following AltiGen licenses are required:
• MaxAgent requires a MaxAgent seat license for each user.
• The IPTalk feature requires an IPTalk license for each user.
• ACT! and GoldMine integration require an Integration Connector
license for each user.
A system administrator can verify the licenses in MaxAdministrator by
selecting License > Client License Management from the main menu.