User manual

MaxSupervisor Manual 31
Index
A
agent
forced login/logout 26
logon state 23
skill level 23
agent statistics 22
sorting 22
assigning call priority 17
auto upgrade 4
B
barge in 25
C
call priority 17
call recording 25
coaching 25
coaching an agent 24
color coded queue priority 18
current agent status 24
E
error messages 12
exporting statistics 23
F
forced agent login/logout 26
G
group statistics, viewing 20
group voicemail 27
I
installation requirements 3
L
licenses 1
listening in 24
logout reason codes 24
M
monitoring, as supervisor 24
P
pickup call from queue 17
printing records 23
Q
queue window 16
queues 16
R
recording calls 25
S
session licensing 1
silent monitor 24
skill level required 17
SKLR 17
sorting agent statistics 22
statistics reset 23
status, agent 24
system requirements 3
U
uninstall 4
upgrade 1
V
viewing agent status 24
viewing queues 16
voicemail 27
W
workgroup queues 16