User manual

28 MaxSupervisor Manual
• Saved – Saved as a .wav file to a preconfigured location.
The caller’s name is shown, if available, and the caller’s phone number, the
date and time the message was left, and the length (duration) of the
message.
The Progress column shows your progress through the message when you
listen to it. (The progress column does not reflect fast forwarding or
rewinding.)
The Note column gives you a place to type a note about the voice mail. Just
click in the column and type your note.
Dealing with Voice Mail
Select the message and use the voice mail command buttons at the bottom
of the GroupVM tab.
• To listen to the voice mail, click the Play button. To stop it, click the
Stop button. To rewind it, click the Rewind button. To fast forward, click
the FFwd button.
• To call the caller back, click the Return button.
• To delete a selected message, click the Delete button. You are asked
for confirmation.
• Save – To save a selected message as a .wav file on a remote server
in a location designated by the system administrator, click the Save
button. No file saving dialog box opens, but the message is saved in the
specified location.
• Export – To save a selected message as a .wav file in a directory that
you specify and with a name that you specify, click the Export button.
A file saving dialog box opens. Choose a directory, name the .wav file,
and click OK.
Agent View
The Agent View tab shows all agents that belong to at least one of the
workgroups you’re monitoring. If the agent is on more than one call, only the
active call's information is shown.