User manual

MaxSupervisor Manual 27
Using MaxSupervisor
• To log an agent out of a workgroup, right-click a workgroup row and
choose Log Out This Agent.
• To log out all agents, right-click a workgroup row and choose Log Out
All Agents.
• To log all agents in to a workgroup, right-click a workgroup row and
choose Log In All Agents.
Viewing Group VoiceMail
To view and handle workgroup voice mails for a workgroup, select the
workgroup and click the Group VM tab.
The Type column shows the state of a message:
• New – Not heard yet and not marked urgent.
• Urgent – Not heard yet and marked urgent. The row appears in red
type. After the voice mail is listened to, the row appears in black type,
and the type column displays Heard.
• Heard – Listened to.