User manual

26 MaxSupervisor Manual
WARNING: Listening in to or recording a conversation without the
consent of one or both parties may be a violation of local,
state and federal privacy laws. It is the responsibility of the
users of this feature to assure they are in compliance with all
applicable laws.
1. On the Agent State tab, right-click the agent call to open a menu.
2. Choose Start Recording. If the Insert Recording Tone option is set,
both parties will hear a beep when the recording begins.
Note: After a supervisor clicks the Start Recording command, a
recording icon appears in the Record column. The icon
remains until the call is finished or when recording stops.
3. To pause recording, right-click the conversation and choose Pause
Recording.
4. To end recording, right-click the conversation and choose Stop
Recording. If your system records to a centralized location, contact
your administrator for access. If the system is set to save the recording
to your voice mail, you can listen to the recording through the AltiGen
Voice Mail System.
Force Agent Login/Logout
The supervisor can log in or log out one or all agents from a workgroup from
the Agent State tab.