User manual

MaxSupervisor Manual 19
Using MaxSupervisor
Setting up Queue Alerts
1. Click the Queue Alert tab in the Configuration dialog box.
2. Check Enable Queue Alert to enable the alert.
3. Choose to be alerted through a screen pop and/or an audio beep.
4. Choose to be alerted when the queue time exceeds the number of
seconds you specify and/or the number of calls exceeds the number you
specify. Click OK.
When a specified condition is met, a screen pop displays messages like the
following:
• "Date Time: Number of queued call(s) in Workgroup xxx exceeds y
call(s)"
• "Date Time: Waiting time in Workgroup xxx longer than x seconds(s)."
Click OK to dismiss the pop up. If you leave the pop up open, it will be
updated when the specified threshold is crossed again.
You don’t have to be part of a workgroup to use the Queue Alert feature.
Restoring Alerts to the Default Settings
1. Click the Configuration button , then click the Restore Defaults
tab.