User manual

18 MaxSupervisor Manual
Note: The Allow Redirect Call / Change Priority setting in MaxACD
Administrator (Workgroup Configuration > Queue Management
tab) must be checked for your extension before you can change call
priority.
Configuring the Queue with Color-Coding and Alerts
You can assign different colors to different call priorities and be alerted when
the queue reaches specified limits. To do so, click the Configuration button
.
To assign a color to each call priority, choose a color from the drop-down list
beside each call priority you want to color-code, and click OK. The
configuration is stored locally.