User manual

MaxSupervisor Manual 13
Getting Started
Cannot connect to
AltiLink. Please check
server name or net-
work connection.
You are not con-
nected to MaxACD.
Check the server field (IP
address or DNS name) by:
1. Pinging the network server
address OR
2. Try using the IP address of
MaxACD (if using the DNS
name in the server field).
Please register AlpIn-
terface.dll (regsver32
AlpInterface.dll).
MaxSupervisor uses
this dll to communi-
cate with MaxACD. It
should be registered
in the user’s system.
Re-register this file. Type in
DOS command window,
regsver32 AlpInterface.dll
Change directory to MaxSu-
pervisor directory, type
regsver32 AlpInterface.dll
You have entered an
invalid password.
Please try again.
The password is
incorrect.
Enter your extension pass-
word.
The version of MaxSu-
pervisor on your desk-
top is out of date.
The installed version
of MaxSupervisor
does not match the
version of MaxACD
on the system server.
Upgrade MaxSupervisor to
match the current running
version of MaxACD.
Error Message Description Solution