User manual

MaxSupervisor Manual 7
Getting Started
5. Check the Save workgroup password check box if you want to store
the passwords so you don’t have to type them the next time you log in.
6. Click Sign in. It takes some time to populate the call information in the
agent state when MaxSupervisor first starts up.
Version Mismatch Dialog Box
If your version of MaxSupervisor doesn’t match the version of MaxACD on
the system server, you are prompted for upgrade permission when you try
to log in. If you allow upgrade at this time, the MaxSupervisor startup is
terminated and a software upgrade session is started.
Restart MaxSupervisor to run the newer version. (See “Automatic Upgrade”
on page 4 for more details.)
If You Lose the Connection to the Server
When a connection with the MaxACD server is broken, a message asks if
you want to connect again. Click Yes to restore the connection without
having to go through the log-in process again.
Overview of the Main Window
Once you log in to MaxSupervisor, the main window opens. This window
provides views to monitor all the workgroups you selected.
You can customize the MaxSupervisor display: select only the columns you
need, rearrange the columns and tabs to suit your needs, and sort in
ascending and descending order.