IP 710 Phone™ User Manual October 2012
WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc., will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although AltiGen Communications, Inc.
Contents Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 CHAPTER 1 The IP 710 Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Hardware Items in the Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Supported Telephony Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 American Disabilities Act (ADA) Compliance .
Workgroup Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Greeting Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Activity Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 CHAPTER 4 User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 The LCD Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Basic Phone Operation . . . .
NOTE This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
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Warranty What The Warranty Covers AltiGen Communications warrants its hardware products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, AltiGen Communications will, at its sole option, repair, refund or replace the product with a like product.
How to Obtain Service End user customers should contact your Authorized AltiGen Dealer for service. Authorized AltiGen Dealers must follow the steps below for service: 1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen Communications, Inc. All materials being returned to AltiGen must have an associated RMA number.
About This Manual This manual describes how to get the Alti-IP 710 phone up and running on a voice over IP (VoIP) network. It provides information about how to set up, connect cables to, and configure an IP 710 phone. It also provides information on how to configure the network and IP settings. How to use the phone is described in Chapter 4. Related Documentation • IP 710 Quick Reference Card covers basic end user phone features, configuration from the IP phone, and AltiServ feature codes.
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CHAPTER 1 The IP 710 Phone TheAltiGen IP 710 phone is a business telephone that provides voice communication over an IP network. The IP 710 provides functionality similar to traditional business phones, including automatic redial, on-hook dialing, hands-free operation, 15 programmable keys, LCD display and headset port support. The main components of the phone are illustrated in the figures below and described in the table that follows each figure. 2 1 3 4-6 23 7 - 12 22 16 - 21 13 - 15 Figure 1.
4 2 Message Waiting Indicator Light* Blinks when a message is waiting or a call is coming in. 3 Programmable Keys* 1-15 15 programmable keys can be configured by the system administrator in AltiWare Administrator as a Busy Lamp Field (BLF) key, an AltiServ Feature Code key, an Admin Defined # key, a Line Park key, a Call Record key, a Workgroup Status key, or a User Defined # key. 4 Greeting* Greeting access button. 5 Activity* Activity code access button.
16 Release Releases a call, exits from the menu, releases phone from an active state, rejects an incoming call. 17 Redial* Redials up to last 16 calls and up to 32 digits. 18 SpeedDial* Displays a list of Station Speed Dial entries configured through MaxCommunicator/MaxAgent or MaxAdmin. To make an outgoing call, use the / buttons to select a Speed Dial entry, then press Enter. 19 Call Log* Displays the caller IDs of up to 99 incoming calls.
7 1 2 3 4 5 6 Figure 2.
1 2 3 Figure 3. IP 710 Phone, Left View 1 Headset 2.5mm plug receptacle Connects to a 2.
Supported Telephony Features The IP 710 provides a broad range of call handling and dialing features directly on the phone and through the MAX Communication Server system. The following table lists the supported features, a brief description of each, and configuration and use notes where applicable. Feature 8 Description Activity button Lets users set an activity code that specifies their activity status (for example, in a meeting) when they are not at the phone.
Feature Description Associates a programmable key with an extension that can be automatically dialed when selected; the key’s light indicates that the extension is busy and blinks when ringing. Busy Lamp Field (BLF) The BLF ring tone is played only when the phone is in idle state. It is stopped when the destination phone stops ringing or the local phone exits idle state. Notes • Must be configured by the system administrator.
Feature Description Notes • Single Call Waiting, Multiple Conference button Initiates a conference and adds in other parties one at a time. Workgroup Status Displays the workgroup status in the LCD. Flash button Signals PBX that special instructions will follow. Greeting button Lets user record greetings and select a greeting to play. Headset button When pressed, the user will be able to activate the RJ-9 or 2.5mm headset port.
Feature Description Intercom button Connects you directly to the callee’s intercom after one ring. Line Park A parked call line appearance can be assigned as a programmable Line Park key by the administrator. When connected to a caller, the call can be parked by pressing the Line Park key. If a call is parked at a Line Park line, the button’s light is on. The call can be picked up by pressing the Line Park key.
Feature Speed Dial button Description Quickly dials a selected number from a list that has been previously stored. Notes • These are speed dial numbers configured by the system administrator. • This button cannot be used to Transfer button Transfers an active call to another number. Voice Mail button Enables access to voice messages. “flash” after being used to transfer a call. To reconnect to a call after using the Transfer button, use thebutton or the Flash button.
CHAPTER 2 Setting Up the IP 710 Phone To set up the IP 710 phone, follow these instructions: 1. Gather network settings information (this information is needed to configure the IP 710): • AltiWare server IP address • IP 710 phone’s IP address This address is needed if your company does not use Dynamic Host Configuration Protocol (DHCP), which automatically assigns IP addresses to devices when they are connected to the network. The phone’s IP address can be obtained from your system administrator. 2.
• Gateway IP address 4. Configure the AltiWare IP settings (see “Configuring IP Settings” on page 20 for information about IP settings): a. Menu > SYSTEM >Enter. b. Select AW SERVER, and press Enter. c. Enter the AltiWare server address, using the * key to input periods, and press Enter. 5. Activate the IP 710 extension from the IP phone: a. With the handset onhook, press #27, then the Enter button. b. Enter the extension number and password when prompted. c.
—CHECK FW (Firmware checking state) —INIT NETWORK —LOADING FW... —LOADING NOW. —Boot Done —INITIALIZING To Use IP 710 in Power over Ethernet Mode 1. Unplug the power cord. 2. Remove the screw on the PoE Module cover, and remove the cover. 3. Plug in the PoE Module as illustrated below. The side with four pins in the middle faces the top. Note the centered pins are at the top 4. Put the PoE module cover back, and tighten the screw. 5. Move the DC/PoE switch to the PoE position. 6.
To Remove the PoE Module 1. Remove the screw on the PoE Module cover, and remove the cover. 2. Notice the “feet” on the two tabs on the lower end of the cover. Use these feet to lift the PoE module out of the compartment: Holding the upper end of the cover, slip the cover into either the right side or left side of the module compartment, between the compartment and the module, until the feet of the two tabs is under the module (the inside of the cover should be facing toward the module). 3.
CHAPTER 3 Configuring the IP 710 Phone Phone, system, and network settings can be configured through the IP phone’s menu. The phone can also be registered through this menu, if necessary. • To get to the menu, press the Menu button. • / buttons scroll the menus and settings in the LCD screen. • button selects a menu item or a setting. • The Enter button also selects a menu item or a setting. • button returns to the previous menu. • Press the Release button to exit the menu.
Setting Menu Path Description Ring Tone Phone Setting > Ring Tones Sets the desired ring tone. Ring Download Phone Setting > Ring Download Downloads ring tones from the server. Auto Answer Phone Setting > Auto Answer Sets whether to enable automatic answering. Auto Answer Ring Phone Setting > Auto Ans Ring Sets how many seconds the phone should ring before it is automatically answered. Appears on menu when Auto Answer is set to Yes.
Setting Menu Path Description Boot Download System > Boot Download After firmware image upgrade, this setting changes to No. Used mainly for upgrading or troubleshooting. On the next boot, the IP phone will download the new firmware from the TFTP server, if set to Yes. Emergency Number System > Emergency Num Sets the IP phone’s emergency number. For the U.S., the emergency number is 911.
Setting Menu Path Description Enable GateKeeper Network > Enable GK Sets whether GateKeeper is enabled or disabled. GateKeeper Discovery Network > GK Discovery Sets whether GateKeeper discovery is enabled. IP phone will automatically find GateKeeper. Shows only if GateKeeper is enabled. Enable NAT Network > Enable NAT Sets whether NAT is enabled or disabled. NAT Address Network > NAT Address Sets the NAT server’s public IP address.
1. Ensure that DHCP is disabled. 2. Press the Menu button, scroll to NETWORK, then press the Enter button. 3. Scroll to LOCAL ADDRESS, and press Enter. 4. Use the keys on the dial pad to enter a new IP address, using the * key to enter periods. 5. Press Enter. Assigning a TFTP Server The default TFTP Server is set to 0.0.0.0. To assign the TFTP server, use the following steps: 1. Press the Menu button. 2. Use / to select System, then press the Enter button. 3. Scroll to TFTP Server, and press Enter. 4.
9. On the second line of the LCD screen, the following messages are displayed in succession: —CHECK MEMORY (RAM checking state) —CHECK FW (Firmware checking state) —INIT NETWORK —LOADING FW... —LOADING NOW. —Boot Done —INITIALIZING 10. You may verify the new version of firmware: Press the Menu button, scroll to SYSTEM and press Enter, scroll to Version Info and press Enter. Configuring NAT Note: This section is only for an IP 710 phone that is using an H.323 version of AltiGen phone firmware.
4. Press to select YES, and press Enter. Setting Ring Tones The IP 710 phone has 14 ring tones available. To set the ring tone: 1. Press the Menu button. 2. Select PHONE SETTING, then press the Enter button. 3. Scroll to RING TONES and press Enter. 4. Scroll to the desired ring tone and press Enter. When new ring tones are added to the server, they can be downloaded from the phone. To download ring tones: 1. Select PHONE SETTING and press Enter. 2. Select RING DOWNLOAD and press Enter. 3.
CIQ - number of calls currently in the queue LQT - longest queue time of current queued calls LOGIN - LOGIN/LOGOUT indicates the agent login/logout state TH - number of calls in the queue whose queue time is greater than the service level threshold SL - service level in percentage Not Ready - the agent is not ready to receive workgroup calls Greeting Button The IP 710 phone’s Greeting button is a shortcut to the greeting feature in voice mail.
CHAPTER 4 User Guide The LCD Screen In normal operating mode, the phone’s LCD screen displays the date, time, and extension number on the first line: 01/12 04:16PM DND MISSED xx x555 3VM If an activity code has been set on the phone, that code is displayed in place of the extension number. Examples of activity codes are MEETING, AWAY, TRAVEL. Other messages you may see: DND or FWD - The extension has Do Not Disturb on or is set to forward all calls. MISSED xx - Number of calls missed.
TH - Number of calls in queue whose queue time is greater than the service level threshold. SL - Service level in percentage. Not Ready - Agent is not ready to receive workgroup calls. Basic Phone Operation * Indicates a normal operating mode phone feature, which is available only after registering the IP 710 with the phone server and logging in as an extension. Function Key Sequence 1) Press the Activity button.
Function Key Sequence To initiate a conference during a call: 1) Press the Conference button (this automatically selects a new line and places the other party on hold). 2) Enter the target telephone number. 3) When the call connects, press the Conference button again OR the button to cancel the conference and return to the original party. The number of parties allowed in a conference call depends on the AltiServ system. In general, up to 6 parties are allowed.
Function Key Sequence • Press the Menu button to display the phone menu. Configuration Menu • Use the / buttons to scroll to the menu item you want. • Use thebutton or Enter button to select a menu item or setting. • Use thebutton to return to the previous menu. Greeting* Press the Greeting button to quickly access voice mail greetings. Handset/ Headset/ Speaker To switch between handset, headset and speaker, the user can go offhook, press the Speaker button, or press the Headset button.
Function Key Sequence 1) Press the Menu button. Program Key 2) Select PHONE SETTING, then PROGRAM KEYS, then the desired program key. 3) Enter the appropriate digits for the speed dial number or feature code. Reboot 1) Press * * 3, then the Enter button Phone is onhook 1) Press the Redial button. Redial 2) Use / to scroll to the desired entry. ( scrolls to previous entry, scrolls to first entry.) 3) Press the Speaker button or raise handset. • Redial up to last 16 calls.
Function Programmable Key* • N/A • BLF • Feature Code • Admin Key Sequence Press the appropriate key (keys 1-15) to initiate one of the following functions pre-assigned by the system administrator: Busy Lamp Field, AltiServ Feature Code, Admin Defined #, Line Park, Call Record, Workgroup Status, User Defined #. To configure a programmable key with User Defined # enabled: a. Press the Menu button, select PHONE SETTING, and press the Enter button. Defined # • Line Park • Call Record b.
Function Key Sequence To adjust volume on handset/speakerphone/headset: 1) Depending on which volume you want to adjust, take the phone offhook by lifting the handset, pressing the Speaker button, or pressing the Headset button. 2) Press the Volume button. The device name and volume level appear in the LCD. Volume 3) Press the left side of the Volume button to decrease the volume; press the right side to increase the volume. To adjust ringer volume: 1) Leave the phone onhook.
Call Management #26 . . . . . . . . . . . . . . . . . . . . . . . . . . . #27 . . . . . . . . . . . . . . . . . . . . . . . . . . . #32 . . . . . . . . . . . . . . . . . Flash button #32 . . . . . . #33 . . . . . . . . . . . . . . . . . . . . . . . . . . . #36 . . . . . . . . . . . . . . . . . . . . . . . . . . . #37 . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Features #22 . . . . . . . . . . . . . . . . . . . . . . . . . . . #25 . . . . . . . . . . . . . . . . . . .
Appendix A Specifications Network Protocols Call Control Protocols • H.323/SIP, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP, ICMP, Telnet • H.323/SIP • Codec: ITU G.711 (PCM), two low bit rate (G.723.1 and G.729A Audio Standards / G.
Troubleshooting • Headset RJ-9 port • Headset 2.5mm plug receptacle Important: Contact AltiGen for the most current list of certified headsets. Headset The pin outlet for headset support is: Pin 1 (Tx-), Pin 2 (Rx1), Pin 3 (Rx2), Pin 4 (Tx+) Note: Dimensions Power If using Plantronics H91N or H101N headsets, a separate Plantronics cable should be used and must be ordered separately (part # 27190-01) in order to plug in these headsets to the headset port. • (HxWxD) 8.74 x 9.72 x 1.
Appendix A Problem/Symptom Image update failed. If setting Boot Download to Yes, after the phone reboots and if the setting still says Yes, the boot failed. Solution • Check the IP 710 phone’s IP address, network, default gateway settings. • Check the network connection. • Check the TFTP server IP address and make sure the TFTP server is running. • PING from the TFTP server to the IP 710. • Check network connectivity by pinging from AltiServ to the IP phone. • Check if IP Phone Service is running.
LCD Messages Problem/Symptom Solution • Make sure a switch is used, rather than a hub, in the corporate LAN. • G.711 provides better voice quality. • If VoIP is set up over WAN, set priority queuing on Poor voice quality the WAN router. • Make sure WAN QoS is okay by pinging a few hundred packets from remote site and observe packet loss and network latency. • Adjust jitter buffer to accommodate network latency.
Appendix A Message Explanation Wrong Ext Number! The inputted extension number is invalid. Wrong input! User inputted an invalid value or string during configuration. wrong password! User is trying to configure an invalid password from the phone menu.
LCD Messages IP Phone Running Messages The following messages may be displayed in the LCD when running the IP 710: Message Explanation Failed to connect to the AltiGen phone server. The user is trying to register the IP phone with an invalid IP phone’s IP address or the AltiGen Phone Server's IP address is invalid. AW UNREACHABLE! Or, the network connection is lost in offhook or connect state. Refer to “AltiWare is unreachable” section of “Troubleshooting” on page 34.
Appendix A Message Explanation REGISTERING! User entered #27 to manually register the IP extension. REMOVE OLD EXT. When #27 is entered, the extension/password configuration in the IP phone is removed. WRONG PASSWORD! Registration failed because of invalid extension password. IP Phone Boot Messages The following messages may be displayed in the LCD when booting the IP 710: Message Explanation Boot Done The phone successfully booted. CHECK FW Checking firmware. CHECK MEMORY Checking memory.
Glossary A ASCII - American Standard Code for Information Interchange. B Boot - to cause the computer to start executing instructions. BPS - Bits Per Second. The number of bits transmitted per second. C configure - to determine and assign the equipment cabinet or chassis contents and location of each card, as well as software parameters.
E extension number - an arbitrary number of two to five digits that matches a station to a particular user. F Firewall - a set of related programs, located at a network gateway server, that protects the resources of a network from users of other networks. FLASH - a sudden brief signal. Activated by pressing the Flash button, or by a quick press and release of the receiver button (switch hook). FXS - Foreign Exchange Subscriber.
Glossary L Local address - an address used in a peripheral node or station in place of a network address and transformed to or from a network address for delivery purposes. Logoff - the procedure by which a user disconnects from a program or session. Logon - the procedure by which a user begins a program or terminal session and gains access to the AltiServ or Quantum system. M MHz - Megahertz. ms - millisecond.
P physical extension - is associated with a physical port and device. An extension is created, by default, as a physical extension (as opposed to a virtual or workgroup extension) unless there are no more physical ports available. ping (Packet InterNet Groper) - a program used to test whether a particular network destination on the Internet is online by repeatedly bouncing a signal off a specified address. port - a communication channel through which a client process communicates with a protected subsystem.
Glossary T TCP/IP - Transmission Control Protocol/Internet Protocol. A full set of protocols used on the Internet. TDM - Time Division Multiplexing. TFTP (Trivial File Transfer Protocol) - a version of the TCP/IP FTP protocol that has no directory or password capability. transfer - this feature redirects a call to another extension, the AltiGen Voice Mail System, or operator.
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Index Index E A activating IP phone extension 14 Activity button 8, 24 AltiWare Server, setting IP address 18 assigning a local IP address 20 a TFTP server 21 NAT 22 audio standards 33 auto answer 8 device 8 ring 8 B BLF, configuring 9 Boot Download 19 Busy Lamp Field, configuring C call control protocols 33 Call Log button 5, 9 Call Record button, using 9 call record, configuring 9 Conference button, using 10 configuring from IP phone menu 17 IP settings 20 NAT 22 D DHCP, enabling/disabling 19 dial p
Index inputting in LCD 20 IP number, dialing 32 IP settings, configuring 20 K keys, feature 33 L LAN ports 33 LCD messages, explained 36, 37, 38 LCD screen 3, 25, 33 LED, in buttons 33 line park, configuring 11 local address, setting 19 M memory, IP 710 phone 33 Menu button 4 Message Waiting light 4 Mute button 11 N NAT address, setting 20 assigning 22 configuring 22 enabling/disabling 20 navigation buttons 4 network mask, setting 19 protocols 33 settings, configuring from phone 19 P password, setting
Index W warranty v how to get service vi workgroup queue status, configuring display 10 workgroup queue status, displaying 23 IP 710 Manual 47
