Specifications

Index
78 Contact Advantage Manual
group statistics, viewing 53
group view 53
H
handling calls 18–25
hiding Center 9
history logs 36, 47
history window 36, 47
hold 10
hold button 21
hold pending 10, 35, 46
I
Idle state 10
installation requirements 1
IP extension, troubleshooting 9
L
licenses 2
listening in 58
M
Main window 15
Microsoft Outlook 3, 67
minimize 9
monitor window 34, 45
monitoring 33, 37, 45
monitoring, as supervisor 58
mouse dialing 20
MusiconHoldstate 10
N
NetMeeting 68
no answer handling 70
Not Ready status 43
notifications 73
NOVO 69
O
OK button 65
One Number Access
password 72
One Number Access
configuration 70
One Number Access Setup 71
P
pager, and forwarding 70
Park state 10
password
One Number Access 72
phone icon 9
ping 9
Play state 10
pop-up windows 9
Print button 54, 60
proceeding state 10
pushing web data 43
Q
queue window 59
queues 59
QuickNet 4, 7, 8, 16
R
Ready status 43
Record state 10
Ringback state 11
ringing 11
S
saving changes 65
screen pop 9, 68
search by name 21
service level 41
session licensing 2
sharing web data 43
speed dial 21
state column 21
station speed dialing
configuration 75
status, agent 58
system requirements 1
system speed dialing 76