Specifications

Contact Advantage Manual 69
Configuration
• Select Use external recorder to use any client voice recording system
you have installed. Use the Search button to browse to the .exe file
(such as NovoPlaybackOE.exe).
Note: For information on NOVO software and hardware installation
and configuration with Contact Advantage, please contact
NOVO Technical Support.
Call Handling
Click the Call Handling tab in the Config window to configure incoming
call handling for your extension.
Figure 3. Call Handling configuration
Forwarding All Calls
If you want to forward calls to an external number, select a trunk access
code in the drop-down list, then begin with the outside trunk or route access
digit and any long distance prefix digits such as 1 and area code.