Specifications

62 Contact Advantage Manual
• Workgroup—sorts by workgroup
• Trunk—sorts by trunk
• N/A—search without sorting
6. Click Search. During the search, a progress window appears. To
cancel the search, click Cancel.
Search results appear in the Summary window. Refer to “Search
Results” on page 63 for details on working with search results.
Workgroup Statistics Search
Workgroup Statistics lets you search workgroup call data (rtmData.mdb
records)captured from the real-time monitoring function in the Workgroup
Statistics tab of the AltiSupervisor client. To perform this search, you can
log in as the administrator or as a workgroup supervisor.
Figure 18. WG Statistics tab of the CDR Search window