Specifications

Contact Advantage Manual 59
Using Contact Adv
as Workgoup Supervisor
The Hang Up button appears in the window after you click Listen or
Barge In.
Barging In
You can barge into a workgroup agent call and enter the conversation in
progress.
To barge in to a call:
1. In the Agent State window, click to select an agent connected to an
incoming workgroup call.
2. Click the Barge In button to ring your extension, then speak to the
agent and caller through the handset.
Alternatively, using the handset, press #59+ <workgroup exten-
sion> + <workgroup password> + <agent extension> + 2.
3. To exit the call, click the Hang Up button.
Viewing the Queues
Click the Queue button to view the queue for the selected workgroup.
Figure 16. Queue window