Specifications

Contact Advantage Manual 57
Using Contact Adv
as Workgoup Supervisor
Viewing Agent Current Status
Click the Agent State button to view the current status of the agents for the
selected workgroup.
Figure 15. Agent State window
This window displays information about the agent’s logon readiness state
and the agent’s status (either idle or “busy). If the agent is connected to a
caller, call data and Caller ID data are displayed, indicating whether the call
is incoming or outgoing, Personal or Workgroup.
Note: A Logout Reason of “00” appears in one of two situations:
• Agents in this workgroup are not required to provide a Logout
Reason,
or
• “00” is used to indicate a Logout Reason of “other.”
The green light will turn red if the extension is:
• off hook
•intheForward All Calls (FWD) state